Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Several types of goods are exempt from being returned, including gift cards, downloadable products, and certain health and personal care items where a return would raise hygiene concerns.
To complete your return, we require a receipt or proof of purchase. Please contact us first at fwresh@gmail.com before sending anything back — we'll provide return instructions and the correct return address for your order.
Once your return is received and inspected, we will email you to confirm receipt, and to notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original method of payment within a reasonable number of business days.
Sale items (if applicable): only regular-priced items may be refunded; unfortunately sale items cannot be refunded.
Exchanges: we only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at fwresh@gmail.com and we will provide shipping instructions.
Shipping: you will be responsible for paying for your own shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee we will receive your returned item.
Questions about a return or refund? Contact us at fwresh@gmail.com.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Several types of goods are exempt from being returned, including gift cards, downloadable products, and certain health and personal care items where a return would raise hygiene concerns.
To complete your return, we require a receipt or proof of purchase. Please contact us first at fwresh@gmail.com before sending anything back — we'll provide return instructions and the correct return address for your order.
Once your return is received and inspected, we will email you to confirm receipt, and to notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original method of payment within a reasonable number of business days.
Sale items (if applicable): only regular-priced items may be refunded; unfortunately sale items cannot be refunded.
Exchanges: we only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at fwresh@gmail.com and we will provide shipping instructions.
Shipping: you will be responsible for paying for your own shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee we will receive your returned item.
Questions about a return or refund? Contact us at fwresh@gmail.com.