F.A.Q.
Frequently Asked Questions
Where are you located?
Our storefront is located at 253 Columbia Street, Fall River, MA 02721. Get Directions.
What are your business hours?
Monday - Saturday: 10:00 AM - 6:00 PM
Sunday: Closed
Do you offer local pickup?
Yes! Choose Local Pickup at checkout and we'll have your order ready at our Fall River showroom, usually within 24 hours.
What are your shipping costs and delivery times?
Shipping costs are calculated at checkout based on your order and destination. For estimated delivery times, see our Shipping Policy.
How do I return or exchange an item?
We accept returns within 30 days of purchase. Please see our Refund Policy for full details, or contact us to start a return.
Can I change or cancel my order after placing it?
We process orders quickly, so we can only make changes or cancellations before an order has shipped. Please contact us as soon as possible if you need to change or cancel an order.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status by signing in to your account.
Do you sell gift cards?
Yes, Fwresh Fashion House gift cards are available right on our site and never expire, making them a great gift for the fashion, beauty, or grooming lover in your life.
Do you carry beauty and barber/grooming supplies?
Yes. Alongside our fashion, sneaker, and accessories collections, we carry a wide selection of beauty products and barber and grooming supplies. If you don't see what you're looking for, contact us and we'll help you find it.
Do you sell sneakers and apparel?
Yes, we carry men's and women's apparel and a rotating selection of sneakers. Browse our Menswear, Womenswear, and Sneakers collections to see what's currently in stock.
What if I can't remember my password?
Visit the account login page and click "Forgot your password." Enter your account email address and we'll send you a link to reset it.
How do I contact customer service?
We're happy to help!
Call: (774) 379-7905
WhatsApp: (617) 888-8748
Email: fwresh@gmail.com
Or visit our Contact Us page.